Privacy Policy

This policy describes what Infield collects, what happens to your voice notes and photos, who else processes your data, and how to get it out or delete it. Questions go to hello@tryinfield.com.

Two kinds of data

Account data is information about the person using Infield — name, email, phone number, role, and which company (“tenant”) they belong to. We decide how this is handled.

Customer content is everything created inside the product: companies, contacts, notes, voice transcripts, photos, deals, tasks, appointments, and comments. This belongs to the business that subscribes to Infield. We process it on their instructions and do not use it for our own purposes.

What the app collects

Content you create. Notes typed, spoken, or photographed, and the records they attach to.

Location. With your permission, the app reads your device location to centre the map and to use as the starting point of a route. This is requested only while the app is open — Infield does not track location in the background. Addresses you save against a company are stored as coordinates so they can be shown as pins.

Photos. Only images you deliberately attach to a note or scan as a business card. The app does not read your photo library.

Device token. If you enable notifications, a push token for your device so we can deliver them.

Website analytics. This marketing site records aggregate visit and performance data. The mobile app contains no advertising or third-party tracking SDKs.

Demo requests. If you ask for a demo we collect what you enter — your name, work email, company, team size, and optionally a phone number and whatever you tell us about your current setup. We use it to contact you about Infield and to prepare that conversation, and for nothing else. It reaches us as an email, and is also written to our server logs so a request is not lost if that email fails to send; those logs expire on their own after a short period.

What happens to a voice note

When you save a voice note, the recording is sent to a transcription provider, converted to text, and then discarded. Infield does not keep the audio file on its servers — only the transcript and the structured fields derived from it. Temporary copies created during processing are deleted as soon as the request finishes.

A recording made offline stays on your device.If you capture a voice note with no connection, the recording is held in the app’s private storage on your phone — it is the only copy of what you said — and the app retries the transcription on every sync. Once the transcript comes back, the recording is deleted from the device. It is also deleted when you remove the recording or the note, and every recording a device is holding is erased when you sign out. Audio is never uploaded to Infield for storage; it is sent only for transcription, at the moment it can be.

The transcript is then sent to an AI provider that pulls out a summary, action items, products mentioned, sentiment, and any people or meetings it recognises. Photos attached to a note are sent to the same provider to read any text in them.

We do not train AI models on your data, and we do not build customer-specific models. Infield calls these providers through their business APIs, which do not use submitted content for model training.

Subprocessors

These are the companies that process data on our behalf. We will update this list before adding a new one.

Who can see your data

Every record belongs to a tenant, and the database enforces that boundary on every read and write. Reps see their own company’s data; managers see their team’s. Data does not cross between tenants.

Infield staff do not browse customer content as a matter of course. Support access to a tenant’s data requires an explicit, time-limited support session, and every such access is written to an audit log.

Where it lives

Data is stored in the United States, encrypted in transit and at rest. If you are outside the US, using Infield means your data is transferred there.

Getting your data out, and deleting it

A company admin can export the company’s data at any time from the admin portal, under Settings — companies, contacts, deals, notes, comments, appointments, tasks, products, and team profiles, as a zip of CSV files. Uploaded product images are not included.

You can request deletion of your account from within the app, under your profile. Because accounts are provisioned by your employer, the request goes to your company’s administrator to action — it removes your credentials, profile, comments, @-mentions, push tokens, and personal goals. If you can no longer sign in, email us instead and we will coordinate it. The full list of what is removed and what your employer keeps is on Delete your account. Content you created on behalf of your employer is retained by that employer as their business record.

We keep data for as long as the subscription is active. After it ends, we delete or anonymise customer content within 90 days, unless we are required to keep it longer.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. Email hello@tryinfield.com and we will respond within 30 days. To remove your account and personal data specifically, see Delete your account. We do not sell personal information, and we do not share it for cross-context behavioural advertising.

Children

Infield is a workplace tool and is not directed to anyone under 16. We do not knowingly collect data from children.

Changes

If this policy changes in a way that materially affects how we handle your data, we will update the date above and tell account administrators before it takes effect.

Contact

Infield — hello@tryinfield.com