Terms of Service

These terms are an agreement between Infield App, LLC (“Infield”, “we”) and the business that subscribes to the service (“you”). If you use Infield as an employee of a subscribing business, these terms apply to you and your employer’s agreement governs the account.

Accounts and access

A company account is created by the person who signs up for it, who becomes its administrator. Everyone else is provisioned: the administrator creates accounts and assigns roles, and there is no open sign-up for the mobile app. You’re responsible for activity on your account and for keeping your credentials secure. One person per seat — seats aren’t shared.

Recording conversations

Infield records audio when you choose to capture a voice note. The law on recording conversations differs by state and country, and some require every participant to consent. You are responsible for obtaining any consent the law requires before recording a conversation with another person. Infield does not obtain consent on your behalf and cannot tell whether you have.

AI-generated content

Infield uses automated transcription and language models to produce transcripts, summaries, action items, sentiment, and suggested contacts or meetings. These outputs are assistive and can be wrong — a transcript may mishear a word, a summary may miss context, an extracted commitment may be inaccurate.

Review anything that matters before relying on it. Don’t use Infield’s output as the sole basis for a decision with legal, financial, or contractual consequences. You remain responsible for the accuracy of your own records.

Your data

You own the content you put into Infield. You grant us the rights needed to host, process, transmit, and display it in order to run the service — including sending it to the subprocessors listed in our Privacy Policy. We do not use your content to train AI models.

A company admin can export your data at any time from the admin portal. After a subscription ends, we delete or anonymise customer content within 90 days unless the law requires otherwise.

Acceptable use

Don’t use Infield to break the law, infringe anyone’s rights, record without required consent, upload malware, attempt to reach another tenant’s data, probe or overload the service, or resell it. We may suspend accounts that do.

Content and moderation

Infield lets people create notes, photos, and comments that colleagues can see. Objectionable content — harassment, hate, threats, sexual content, or anything illegal — is not permitted.

You can report content or block another user from inside the app. Reporting a comment hides it immediately, before anyone has reviewed it. Your company’s administrator then reviews the report within 24 hours and restores the comment, leaves it hidden, or deletes it. We act on reports escalated to us on the same timeline, including removing content and terminating accounts. For anything urgent, email hello@tryinfield.com.

Subscriptions and payment

Team plans are $45 per seat per month for up to 29 seats, billed monthly in advance. Larger teams are priced individually. New accounts start with a 14-day free trial: we collect a payment method when you sign up but take no payment during the trial, and unless you cancel before it ends the plan converts automatically and your card is charged for the seats in use. Fees are non-refundable except where the law requires otherwise. If a payment fails we’ll retry; repeated failure may lead to suspension.

Your seat count follows your team. We count the seats in use on your billing date and charge for those — there is no part-period charge or credit for changes made in between. A user added before your billing date is on that invoice in full; a user removed before it is not on it at all. You can cancel at any time from Billing in your dashboard — cancel during the trial and you are never charged; cancel afterwards and you keep access until the end of the period you have already paid for. Prices may change with at least 30 days’ notice, taking effect at your next renewal.

Availability

We aim for high uptime but don’t guarantee uninterrupted service. Enterprise agreements may include a service level commitment; Team plans do not. Infield depends on third-party providers, and their outages can affect it.

Termination

You may cancel at any time. We may suspend or terminate an account that breaches these terms, and will give reasonable notice where we can. Export your data before you cancel — see the retention period above.

Warranties and liability

Infield is provided “as is”, without warranties of any kind to the extent the law allows. We are not liable for indirect, incidental, or consequential damages, or for lost profits or data. To the maximum extent permitted by law, our total liability is limited to the fees you paid in the twelve months before the claim.

Changes

We may update these terms. Material changes will be sent to account administrators by email before they take effect. Continuing to use Infield afterwards means you accept them.

Contact

Infield App, LLC — hello@tryinfield.com