Delete your account

Infield accounts are created for you by your company’s administrator, so deleting one is a request they complete rather than something that happens the moment you tap a button. You can start that request in either of the ways below, and you do not need access to the app to do it.

From inside the app

Open Infield, go to Profile, and tap Delete account. That files the request with your company’s administrator and shows as pending until they action it. You keep access in the meantime.

By email

If you can no longer sign in, email hello@tryinfield.com from the address on the account and tell us you want it deleted. We confirm the request with your company’s administrator before acting on it, because the account belongs to their workspace.

What gets deleted

Deleting the account permanently removes:

• Your sign-in credentials and the account itself
• Your profile — name, email, phone number, photo, and role
• Comments you have written and @-mentions of you
• Your push notification tokens and notification settings
• Your personal goals and targets

What your company keeps

Infield is a tool your employer runs, and the sales records created in it are their business records rather than personal data about you. These stay with the company, with your name detached from them:

• Companies and contacts you created or edited
• Notes, visits, and voice note transcripts
• Tasks, deals, and calendar appointments

If you believe a record still holds personal information about you after your account is gone, write to us and we will look at it individually.

Deleting data without deleting your account

You do not have to close your Infield account to remove data from it. Anything you created can be deleted on its own, from inside the app, while you stay signed in. Each of these is immediate and permanent — there is no approval step and no administrator involved.

• A note — Open the note and choose Delete. This removes The note text, its AI-generated summary, any photos attached to it, and the voice recording and transcript.
• A comment — Press and hold the comment, then choose Delete comment. This removes The comment and any @-mentions it created, including the notifications they sent.
• A contact — Open the contact and choose Delete. This removes The contact's name, role, phone number, email address, and photo.
• A company — Open the company and choose Delete. This removes The company, its address, and the notes, tasks, and appointments filed against it.

Deleting a record removes it for everyone at your company, not just for you, because Infield is a shared workspace. Your account, your profile, and everything you have not deleted stay exactly as they were.

If you want data removed that you cannot delete yourself — something a colleague created that names you, for example — email hello@tryinfield.com describing what you want removed, and we will action it with your company’s administrator.

Deleted records are gone from the app immediately. Copies can persist in our encrypted database backups for up to 7 days before those backups roll off, after which nothing remains.

How long it takes

Most requests are actioned by the company administrator within a few business days. If yours has not been completed after 30 days, email hello@tryinfield.com and we will complete it directly. Deletion is permanent and cannot be undone — an account cannot be restored once removed.

For the full picture of what Infield stores and who processes it, see the Privacy Policy.